Careers

New 10/11/2019

We currently have two opportunities available at AIPT; MEDICAL RECEPTIONIST and PATIENT ACCOUNTS REPRESENTATIVE. Full descriptions are below. Please send resume in pdf format to aipt@nwi.net In the subject line include the name of the position for which you are applying.

MEDICAL RECEPTIONIST

JOB SUMMARY
Minimum Qualifications:
- Excellent communication skills
- Typing 30 wpm
- Word Processing/Spreadsheet
- Multiline Telephone skills
- High School Diploma
- Ability to Communicate effectively in English, verbally and in writing
- Must be able to stand for at least 6 hours per day.


Essential Functions:
Greet Patients at front desk, scheduling and rescheduling patient visits
Answer multi-line phones, respond directly to patient questions or transfer the call to the appropriate person.
Prepare all required insurance and medical information to ensure all paperwork is in order.
Enter all insurance, medical and demographic information into the EMR
Answer basic patient account information related to scheduling and billing
Handling and scanning medical Records and respond to Medical Records requests
Check insurance benefits and accurately inform patients regarding insurance coverages
Collect copays, deductibles and payments on account.
Help patients understand privacy policy and other office policies.
Some transcription duties (less than 4 hrs per week)


General:
Ability to multi-task
Organization and attention to detail
Ability to handle a fast-paced environment and prioritize tasks
Flexibility in communication
Basic understanding of medical terminology
Ability to handle change and instruction from supervisor


Job Type: Full-time
Salary: $26,000.00 /year

Patient Accounts Representative

Job Summary:
The Patient Accounts Specialist’s primary job function is to ensure accurate and timely processing insurance claims and ensure timely payment of patient balances.

Duties
• Follows up on unresolved claims in a timely fashion. Includes claims with no response, underpaid or denied.
• Identifies rejected claims files, researches reject reason(s) and resolves affected claims errors.
• Resubmits files as needed to ensure receipt of clean claims.
• Assists system vendor with appeal requests, or processes appeals directly with payer for denied claims as dictated by department policy.
• When claims are denied for coding related reasons, effectively utilizes coding software and/or books to confirm coding accuracy in order to resolve claims with the payer.
• Resolves unidentified or problem payments and insurance denials.
• Receives, researches and processes insurance and patient correspondence.
• Identifies accounts needing patient contact. Effectively and accurately communicates with patients regarding their accounts.
• Communicates with supervisor regarding overdue patient accounts and prepares accounts for review with administration.
• Effectively communicates with providers regarding accounts according to established guidelines.
• Thoroughly researches insurance credit balances and processes adjustments or refunds as needed.
Is responsible to remain current with general billing guidelines, reimbursement rules and regulations.
Maintains accurate and complete billing records.
• Appropriately and thoroughly documents patient accounts and/or claims with each action taken and each contact made to resolve the claim or account balance.
Builds and maintains positive relationships with payers, clinical department staff, compliance, etc.
• Participates with claims resolution meetings, projects or problem-solving processes for assigned payers.
• Utilizing approved methods, communicates incorrect application of insurance coverage or benefits with clinic department staff members. Meets with clinical departments as needed or requested to provide updates regarding insurance coverage or benefit application concerns.
• Participates with educational activities with clinical departments, corporate compliance, etc. to ensure lines of communication among departments remains open and positive.
• Assists providers, staff and insurance payer representatives with insurance and billing inquiries in a friendly and professional manner.
• Completes and follows up on credentialing and re-credentialing of providers with appropriate insurance companies.
• Assists with internal audits by providing requested information and participating in review finding discussions regarding insurance processing performance.
• Assists co-workers and management with special projects related to claims or A/R cleanup efforts.
• To ensure uninterrupted service, participates in cross-training efforts and provides coverage for front office, authorizations, billing.
• Performs other duties as assigned by management.

General Duties and Responsibilities:
1. Performs other duties and tasks as assigned by supervisor.
2. Expected to meet attendance standards and work the hours necessary to perform the essential functions of the job.
3. Conforms to safety policies, general housekeeping practices.
4. Demonstrates sound work ethics, flexibility, and shows dedication to the position and the community.
5. Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and coworkers.
6. Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.
7. Employees are expected to embrace, support and promote the core values of service, teamwork, respect, innovation, value, and excellence which align with the AIPT mission statement through their actions and interactions with all patients, staff, and others.

Job Specifications:
1. High School graduate or equivalent
2. Three years billing experience in a healthcare setting preferred. Strongly prefer knowledge of diagnosis and procedural coding, medical terminology and insurance billing guidelines.
3. Knowledge of computer applications and equipment related to work. Must have basic computer and keyboarding skills and have the ability to enter data within company’s computer system to include strong knowledge in MS Word/Excel; must demonstrate manual dexterity. Exhibit strong customer service skills.
4. Strong interpersonal and communication skills and the ability to work effectively with other staff and management.

Salary: DOE, $30,000.00 per year